July 21, 2010
Daily News
Sword Ciboodle Releases Ciboodle Crowd
The contact center specialist launches a new social CRM product to build communities comprising agents, consumers, and enterprises.
Amdocs Gets Semantically Intelligent
Tapping into the Franz AllegroGraph 4.0 database, the vendor shares its plans to invest in semantics to unite personalization and predictive analytics with CEM.
Microsoft Puts a 2011 Face on Dynamics CRM
At its Worldwide Partner conference, the vendor presented partners with an application marketplace and a slew of new capabilities for Microsoft CRM users.
Insight
CRM Is No Longer a Four-Letter Word
Why the badge is finally one worth wearing.
Magazine Features
Driving Results
How AAA Mid-Atlantic turned database marketing into member retention.
Viewpoints
Enabling the Long Tail of the Channel
B2B social networking and online media can maximize channel business.
 
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