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| July 07, 2010 |
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| Daily News |
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| Front Office |
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| Magazine Features |
| CRM: Then and Now |
| Over the last 15 years, CRM projects and plans may have changed dramatically, introducing new angles and complex combinations, but the overarching goal of improving the customer relationship has remained a straight shot. |
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| Pint of View |
| Analyze This! |
| Are we suffering from too little data, or wallowing in too much of it? |
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| Viewpoints |
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