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| June 14, 2010 |
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| Customer Centricity |
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| Daily News |
| Breaking Down the Silos of Social Media |
| Internet Week NY '10: At an Advertising Research Foundation panel, executives from General Mills, Harris Interactive, and Porter Novelli reveal how brands should use Twitter, Facebook, and other social media. |
| 5 Lessons Digital Marketers Have Yet To Learn |
| Internet Week NY '10 / Conversational Marketing Summit '10: Speakers from Twitter, Google, Moxie Interactive, and Starbucks reveal new ways to connect with customers. |
| No One-Stop Shop for Social |
| Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media. |
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| Magazine Features |
| Infiltrating the Community |
| When customers gather in social networks beyond the brand's control, the marketing effort has to adapt. |
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| Viewpoints |
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