destinationCRM.com - The leading resource for Customer Relationship Management

June 09, 2010

Daily News

IBM Buys Sterling Commerce from AT&T

IBM purchases Sterling Commerce from AT&T for $1.4 billion cash. IBM plans to use Sterling Commerce's software to connect more easily and efficiently with businesses, providers, and customers.

5 Ways Web Analytics Can Save Marketers from Themselves

A Forrester Research analyst reveals how Web analytics can produce better customer intelligence.

Magazine Features

Crafting a Community

Companies can corral as many customers as they like, but any true community has to truly benefit its members—customers and companies alike.

Pint of View

Your Community Is Almost Entirely Mute

And yet communities are expected to reflect the people who show up—even the quiet ones.

Reality Check

Is Your Community of Customers Sustainable?

Eventually, you have to start buying your competitors' clients.

Viewpoints

You’re Losing Control of Your Brand Image

It's a matter of technology and numbers.

[Newsletters] [Home]

Popular Articles

8 Megatrends in Customer Experience

3 Reasons High-Tech and Communications Need Social Media for Survival

6 Best Practices for Growing a Successful Online Community

The Social Work of Social CRM

Multiple Changes in the Gartner Magic Quadrant for CRM Multichannel Campaign Management

RSS Feeds