June 07, 2010

Daily News
Collaboration Vendors Convene on Info-Tech's Landscape Evaluation
The research firm makes sense of the top teamwork providers.
Utopy Announces 3 New Speech-Based Solutions
First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.
Front Office
Social CRM Is Growing Up Fast
Magazine Features
Crumbling into Communities
Even as Facebook's membership nears the half-billion mark, your customers are splintering into thousands of other communities. Whether or not these groups are yours, you need to pay attention.
Viewpoints
Ain’t Been Droppin’ No Eaves
Tips for eavesdropping on social media conversations.

 
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