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| May 26, 2010 |
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| Daily News |
| Allegiance Pledges to Be Social |
| The enterprise feedback management vendor's Engage 7 adds social media to its toolbox of surveying options, unveils a new interface, and introduces text analysis. |
| Ribbit Gets Hopped Up on Speech |
| United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise. |
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| Insight |
| Can Marketers Behave Themselves? |
| As empowered customers traipse across the Web, they leave ever-juicier bread crumbs of behavior in their wake. The government may step in to limit what marketers are allowed to scoop up. |
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| REAL ROI |
| A Is for Adoption |
| A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place. |
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| Viewpoints |
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