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May 17, 2010

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Boarding the Cluetrain

Transparency and authenticity are the cornerstones of trust between a company and its customers.

Daily News

Lithium Technologies Acquires Scout Labs

The deal, reportedly for more than $20 million, allows Lithium to add social media monitoring to its extensive list of capabilities.

IBM Extends its Integration Portfolio by Acquiring Cast Iron Solutions

Based on its belief that the cloud computing market will continue to grow, IBM acquires a SaaS leader.

Magazine Features

The Trouble with Tribal

In the drive for the tribal experience, Self-Service 1.0 no longer works.

Viewpoints

9 Ways to Successfully Manage Customer Feedback

Feedback can improve your business — if you know how to listen.

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