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April 28, 2010

Daily News

Salesforce.com Makes Jigsaw a $142 Million Piece of the Puzzle

In a definitive agreement, the software-as-a-service pioneer will absorb the provider of crowdsourced business data.

The Social Customer Wants Authenticity — Unless You're Fake Steve Jobs, Of Course

SugarCon '10: Keynote speakers impart their wisdom to attendees, with the key message to become "a company like me" for every customer.

REAL ROI

Mail Model of the Year

U.S. Bank accrues savings by only pitching customers who aren't already likely to show interest.

Secret of My Success

Saving Trees, One T-Shirt at a Time

Customers at Stanford University's student store no longer have to receive receipts.

Viewpoints

Environmentalism Collides with Cost Reductions in the Contact Center

Telecommuting can save the world, but does it damage service?

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