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April 14, 2010

Daily News

Salesforce.com Extends Chatter Across the Cloud

CloudForce 2010: Pushing Sales and Service further into the "Cloud 2," introducing Chatter for Force.com, and unveiling a Chatter-specific AppExchange, Salesforce.com continues to embrace social media, collaboration, and the "Facebook Imperative."

Oracle Releases a Social Services Suite

The mega-vendor makes a handful of CRM announcements and heads into two new verticals.

Insight

Required Reading: Sustainability Is the Ultimate Business Practice

Magazine Features

6 Ways to Promote Green Marketing

Serenity Edwards, director of corporate and social responsibility at the Direct Marketing Association, describes the top six trends in "going green."

The Tipping Point

Customer Service Gets SaaSy

The contact center can finally benefit from software-as-a-service.

Viewpoints

GCRM: The Era of Green CRM Arrives