April 07, 2010
Customer Centricity
6 Steps to a "Greener" Contact Center
What it means for the contact center to focus on the size of its carbon footprint.
Daily News
A Google Guru's Tips for Web Analytics
Search Engine Strategies '10: Avinash Kaushik's four tips for making your metrics matter.
SAP Slips StreamWork Into the Cloud-Based Collaboration Current
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
Insight
Market Focus: Consumer Packaged Goods — From Organic Goods to Sustainable Ones
A saturated market for organic packaged goods has sprouted a new demand: sustainability.
Magazine Features
Marketing the New Green
Companies should be rightly proud of their environmental improvements. So why can't they market those achievements without seeming mercenary?
Viewpoints
Cloud Integration Provides CRM’s Missing Link
Addressing the hybrid challenge.
 
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