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March 29, 2010
Daily News
Retailers Embrace "The New World of Consumer Centricity"
Jay H. Baker Retailing Initiative/Wharton Interactive Media Initiative '10:
The chief executive officer of Home Shopping Network details how to engage customers and improve service.
Confirmit Broadens Its Horizons
The latest launch from the enterprise feedback management vendor involves a flexible application toolkit, PowerPoint integrations, and more-intuitive designs.
Magazine Features
The 2010 CRM Service Awards: Rising Stars -- Introduction
The 2010 CRM Service Awards: Rising Stars -- CallCopy (The Copy Cat)
Echoing the big players' functionalities, a spate of new releases are pushing CallCopy toward the upper tier.
The 2010 CRM Service Awards: Rising Stars -- Clickability (The Deliveryman)
In a fragmented Web content management field, Clickability's on-demand solution is delivering results in unexpected places.
The 2010 CRM Service Awards: Rising Stars -- ClickFox (The Quick Fox)
Emphasizing the analytics of customer experience has helped ClickFox make inroads where others have struggled.
The 2010 CRM Service Awards: Rising Stars -- Communispace (The Dance Partner)
Communispace does a nifty two-step, providing clients with private communities and then helping to glean information from participants.
The 2010 CRM Service Awards: Rising Stars -- LiveOps (The Home Team)
LiveOps' solutions for outsourcing and workforce management enable contact centers to employ work-at-home agents.
The 2010 CRM Service Awards: Rising Stars -- Nexidia (The Wordsmith)
Nexidia is one of the few companies able to decipher speech analytics and make the technology relevant to the contact center.
Viewpoints
“For a Happy Customer, Please Press 1”
How interactive voice response helps CRM.
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