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March 08, 2010

Daily News

RightNow Brings Cloud Monitoring to the Suite

With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features.

Jive's Bright Idea

With Jive Ideation, the social business software provider integrates idea management into its portfolio.

Magazine Features

The 2010 CRM Service Awards: The Service Elite -- Introduction

The 2010 CRM Service Awards: The Service Elite -- Drugstore.com

RightNow Technologies is helping Drugstore.com get better at making its customers look good.

The 2010 CRM Service Awards: The Service Elite -- Enterasys Networks

Enterasys Networks wants a relationship, not just efficiency—and Salesforce.com helps deliver both.

The 2010 CRM Service Awards: The Service Elite -- Infusionsoft

With an online environment designed by Helpstream, Infusionsoft's own customers are able to provide community-based support.

The 2010 CRM Service Awards: The Service Elite -- New York Life

A Verint Systems deployment gives New York Life's Tampa-based contact center agents something to stick around for.

The 2010 CRM Service Awards: The Service Elite -- Southwest Airlines

Thanks to Virtual Hold Technology, Southwest Airlines' passengers have the choice to hang on or hang up.

Viewpoints

Recessions Make for Strange Bedfellows

How the recession brought marketing and customer service closer together.

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