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| January 11, 2010 |
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| Daily News |
| Top Online Retailers See Strong Growth |
| Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy. |
| Cashing In On Customer Experience |
| New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences. |
| Accel-KKR Purchases Kana |
| A private equity firm's acquisition moves the customer experience management player out of the public sphere. |
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| Insight |
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| Magazine Features |
| No Substitute for Experience |
| When the economy (eventually) rebounds, customers will be swayed by differentiators. That's why the smart companies are investing in customer experience now. |
| FreshDirect’s Secret Ingredient: Customer Focus |
| In a CRM exclusive, the chief executive officer of the grocery-delivery success story reveals why customer experience is what really matters. |
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| REAL ROI |
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| Viewpoints |
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