| Teleperformance Unveils 'Platinum' Service |
| destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering. |
| Dreamforce: Releases Galore |
| Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year." |
| 5 Ways to Fail |
| Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure." |
| Moving from Dial Tone to DM |
| Web 2.0 Expo '09: Keynote speaker Chris Brogan converses with attendees on the art listening and what really to do on Twitter, aka the Serendipity Engine. |