Download this FREE CRM magazine Guide to Customer Analytics and Business Intelligence and you'll learn from these industry experts on how to derive insights from data in sales, marketing, and service applications

• TAKING THE FRUSTRATION OUT OF THE CALLER EXPERIENCE Turning Caller Data Into Customer Experience Excellence Angel

• BEHAVIOR-BASED MARKETING: SOLUTIONS AND BEST PRACTICES Driving conversion through personalized, multichannel targeting Adobe

• DATA VENTURES HELPS RETAILERS AND CPG SUPPLIERS GROW REVENUE WITH DATA ANALYTICS FROM TIBCO SPOTFIRE TIBCO Spotfire

• INTEGRATE MARKETING AND SALES FOR REVENUE RESULTS Create a high-powered, unified revenue engine Oracle

Your customers are telling you exactly what you need to know to serve them. Download this FREE report and learn how to best hear what they have to say.

Download this FREE Guide to Customer Self-Service and you will learn from eight of the top solution providers in the field on what they consider to be crucial insights for any company deploying self-service solutions.

You'll hear from:

ARE YOUR ONLINE CUSTOMERS STILL PICKING UP THE PHONE?
Sponsored by KANA

INTELLIGENT VIRTUAL ASSISTANTS: Best Practices in Personalized Web Self-Service
Sponsored by KANA Next IT

VIRTUAL ASSISTANCE AND SELF SERVICE: Are Animated Digital Characters for Real?
Sponsored by Intelliresponse

5 BEST PRACTICE TIPS FOR LEVERAGING AUTOMATED VOICE SELF SERVICE FOR IMPROVING CUSTOMER SERVICE
Sponsored by VoltDelta

THE SYMBIOSIS BETWEEN SELF-SERVICE CHANNELS AND AGENTS
Sponsored by Convergys

DELIVERING CUSTOMER SERVICE IN A MOBILE WORLD. IS YOUR BUSINESS READY?
Sponsored by Voxeo

EGAIN BUSTS FIVE WEB SELF-SERVICE MYTHS
Sponsored by eGain

CUSTOMER SELF SERVICE: Give Your Customers What They Need Without Them Having to Ask
Sponsored by Parature

Download This FREE guide now, and start helping your customers serve themselves better!

The use of mobile computing devices has exploded in the past few years.

Download this FREE installment in CRM magazine's Best Practices series and you will learn how to leverage Mobile CRM Solutions with your employee's always-on, always-connected lifestyle.

Hear from:

GO MOBILE! With AT&T's Award-Winning Mobile CRM from SalesNOW.
Sponsored by AT&T

FRONTRANGE SOLUTIONS - GOLDMINE MOBILE EDITION 9.0
Sponsored by FrontRange

Download this FREE Best Practices installment and get the most out of your mobile workforce!

Learn from these experts in the following "Best Practices Guide for Effective CRM for Small/Mid-Size Businesses," you'll find five options to help your company achieve enterprise results on an SMB budget.

In this section, we will cover:

• CUSTOMER SERVICE CRM IN GROWING BUSINESSES: CHALLENGES AND SOLUTIONS. eGain

• WAITING FOR A WORKFORCE OPTIMIZATION SOLUTION THAT FITS? WAIT NO MORE. Calabrio

• GO MOBILE! With AT&T's Award-Winning Mobile CRM from SalesNOW. AT&T

• 5 TIPS FOR AMPLIFYING CUSTOMER ENGAGEMENT. Parature

• SOCIAL CRM PLAYBOOK. SugarCRM

Download this special section of CRM magazine and find out how your company can benefit from a full size CRM solution on a budget it can afford.

Learn from these experts how to formulate a social media plan and put it into action!

In this collection of essays you will how to:

• IMPROVE YOUR CUSTOMER ENGAGEMENT EXPERIENCE WITH SOCIAL MEDIA Sponsored by Genesys

• HARVESTING SOCIAL KNOWLEDGE FOR CRM Sponsored by eGain

• UNDERSTANDING THE VOICE OF THE CUSTOMER: How to Effectively Leverage Customer Insight from Social Media to Drive World Class Multichannel Customer Experiences Sponsored by Autonomy

• 10 STEPS TO BUYING THE RIGHT CRM SOLUTION Sponsored by SugarCRM

The emergence of social media as a new communication channel for customer service and marketing has created exciting new opportunities for organizations to enhance the customer experience, aggregate customer knowledge, and even accelerate an organization's response to mitigate problems and exploit opportunities.

Download this special section of CRM magazine and find out how your company can tap into customer conversations and gain true business value from social media.

One of the biggest customer relationship management advances in the past 10 years has
been the deepening integration of knowledge management into customer support.

Whether improving self-service or assisting agents responding to customer inquiries, knowledge
management has become a critical driver of better business outcomes and customer service.

Download this month's Best Practices Guide from CRM magazine, and gain actionable insights
from these six leaders in the integration of customer relationship management and knowledge
management.

• A FIVE-STEP EMPLOYEE EFFECTIVENESS MODEL THAT DRIVES GREATER BUSINESS OUTCOMES Genesys

• HARVESTING SOCIAL KNOWLEDGE FOR CRM eGain

• 10 SIGNS YOUR SEARCH ENGINE'S STALLING KANA

• FOR KNOWLEDGEBASE CONTENT THAT CONNECTS, HELP YOUR BEST MINDS COLLABORATE Parature

• THE KNOWLEDGE-DRIVEN SUPPORT ORGANIZATION AND ITS IMPACT ON CUSTOMER EXPERIENCE Coveo

• USING ADVANCED ANALYTICS Gain Insight into Your Revenue Stream SAP

Embracing the evolution to a contact center and communications strategy that serves the mobile customer is just the beginning. Effectively implementing such a strategy takes an understanding of how to build and manage customer relationships in an evolving, multi-dimensional communications landscape.

Learn how to delight and engage your mobile customers with automated contact center solutions that work across today's most popular communication channels - including voice, text messaging, mobile web, social networks and Smartphone apps.

Read our whitepaper now.

Now that you've made the investment in Salesforce.com, extend the value of your CRM platform by utilizing these AppExchange solutions.

In this special section pulled from CRM magazine's July issue, this latest installment of our monthly Best Practices Series, offers the following in one free download.

• Sales-Finance Synergy in the Cloud Leads to Growth, Efficientcy and Profitability - Sponsored by FinancalForce

• EchoSign Knocks 2-3 Days off our Invoice Cycle - Sponsored by EchoSign

• Closed Loop Opportunity Tracking - Sponsored by Channelinsight

• Contract Management Solves Contract Chaos and Accelerates Successful Deals - Sponsored by SpringCM

• Extra Space Storage Cuts Costs with Easy and Fast In-Person Electronic Signatures - Sponsored by DocuSign

• How Marketing Automation Increases Your ROI on CRM - Sponsored by Marketo

• Next Generation Cloud Applications by Beagle Research - Sponsored by Aplicor

• Quote To Cash Inside the Salesforce Cloud - Sponsored by Apttus

How does a company achieve great customer experiences?

In this installment of CRM magazine's Best Practices Series, you'll hear perspectives from five different industry leaders on what it takes to deliver exceptional customer experiences that will help differentiate your business, especially in the age of social media.

These concise whitepapers examine "customer experience management" from several different angles and offer concrete advice on how to achieve an optimum experience for your customers and prospects.

CUSTOMER EXPERIENCE MANAGEMENT FOR THE BACK OFFICE by Genesys

WEB SELF-SERVICE EXPERIENCE: Six Surefire Ways to Go from "Good" to "Great" by eGain

INTRODUCING VOICE OF THE CUSTOMER ANALYTICS Find out how your organization can benefit from a unified platform to detect, gather, analyze, and act on the voice of your customers. By Verint

KEEPING PACE WITH THE CONSUMER: What You Need To Deliver A Next-Generation Customer Experience by Aspect

IMPROVING CUSTOMER EXPERIENCE by Adobe

Are you planning to leverage the cloud for your customer applications in 2011?

With its universal acceptance as an IT option, subscription revenues from cloud computing are projected to reach $150 billion worldwide by 2013.

Clearly, even companies that don't have any of their customer-based applications in the cloud  at present will at least be seriously considering that option as they seek to upgrade or add solutions in the future. Any solution that can attract that much revenue has arrived!

In this special supplement to CRM magazine, you will find three informational perspectives from these leading solution providers.

• The Right Approach to Cloud Integration  (Informatica)
• Cloud-based Customer Service CRM: Best Practices for Success  (eGain)
• True Cloud Contact Center  (LiveOps)

One of the greatest challenges facing sales and marketing professionals within their CRM environment is getting good data into the system. With a product like Access Hoover's, searching for key people within an account or enriching and enhancing existing data is just a few clicks away. The solution gives professionals a tool that works within their CRM system, improving data quality for all. Access to good, reliable data is a basic requisite for a good business process and efficiently gained business outcome.

Since its market debut in January 2003, Microsoft Dynamics CRM software, especially popular among the SMB crowd, has amassed more than a million users. In this month's special supplement, Birst makes its case for sales dashboards as a way for sales managers to better manage their pipelines and forecasts.

Themes include:
"Chart Your Course--Sales Dashboards Get You There Faster"
"Scribe Insight--The CRM Integration Tool of Choice for 10,000+ Organizations"