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Daily News

CRM for Free? Concursive Gives It Away for a Year
The open-source CRM vendor offers a free yearlong trial of its ConcourseSuite 5.0 for businesses with up to 100 users.
Posted 28 Aug 2008

A Business That's Small Can Record Your Call
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
Posted 28 Aug 2008

CRM Magazine's destinationCRM 2008 Coverage
destinationCRM 2008: A roundup of our reporting during this year's conference.
Posted 28 Aug 2008

Demandbase Helps Harvest Leads, One by One
The software-as-a-service demand generation specialist gets on the platform bandwagon, and releases a free tracking widget as well.
Posted 27 Aug 2008

More Daily News | Topic Centers

Viewpoints (Web Exclusives)

From Web 2.0 to Market 2.0

Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.

5 Key Elements of Microtargeting

Improved campaign relevance will stretch your marketing budget.

Service and the Economy

Good service helps make you recession-proof.

More Viewpoints...

CRM Magazine, August 2008

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Calling It Quits
Contact center agents are leaving in massive numbers -- attrition and absenteeism run rampant -- but there are ways to stem the tide.

Wouldja Look at That?
Vendors and users both now have an unprecedented degree of control over what a CRM application can look like. How should that power be used?

8 Enterprise Strategies That Stick
CRM can be a tough animal to tame. We've gathered a handful of tunes that actually soothe the sometimes-savage beast.

CRM Searches for Search
The technology to locate information may be readily available, but can CRM systems uncover their own buried treasure?

Web Events

September 10: Find the Big Pay-off in Customer Service using CRM

October 01: Achieving Business Value Through Multi-Channel Customer Service

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Popular Articles

CRM Magazine Announces the Winners of the 2008 CRM Market Awards

SugarCRM Wants to Open the CRM Door

Reading the Minds of Customers

CRM 2.0 and “The Customer Module”

The Dangers of Out-of-Date Data

Current Digital Edition

August 2008

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Achieving Breakthrough Service, a Harvard Business School Executive Education program
Growing competition, increasing globalization, and rising consumer expectations have intensified the demand for organizations to provide exceptional service and enhance customer value on a continual basis. Achieving Breakthrough Service, a Harvard Business School Executive Education program examines the impact that employee loyalty, satisfaction, and commitment have on customer behavior, loyalty, and commitment – and ultimately on the organization’s profits and growth. To learn more about this intensive program, please visit: www.exed.hbs.edu/programs/abs.

CRM Seminar: Redesigning Customer Experience Management to Drive Radical Change
Breakthrough Customer Relationship Management initiatives are in place, right now. And you must get caught up. Join us to find out the answers at an exclusive seminar in New York City! Register today!

The Future Salesforce—A Consultative Approach
In this Microsoft white paper, written by Bob Kantin of Salesproposals.com, Michael J. Nick of ROI4Sales and Tim Sullivan of Sales Performance International, you will learn how with a consultative sales process, a sales team will produce better ROI analyses for its customers, and improved sales proposals that are customer-focused. A consultative sales process is an essential first step in turning your sales team into a competitive advantage.