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Daily News

Study: Global Businesses Are Anti-Social in a Social Media Age
B2B desperately lags behind B2C in social media adoption, with 75 percent not measuring social media.
Posted 18 May 2012

Experian QAS Launches Real-Time Data Enhancement Product
Prospect IQ delivers individualized consumer insight at the point of contact.
Posted 18 May 2012

Oracle Pairs RightNow CX Cloud with Fusion CRM
The pairing allows companies to bring customer experience and sales force automation together in the cloud.
Posted 17 May 2012

Blackbaud Releases New CRM Product
Enhancements to the CRM product for nonprofits include a mobile interface and new membership features.
Posted 17 May 2012

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Viewpoints (Web Exclusives)

5 Steps to Boosting Word-of-Mouth Referrals

Achieve big results for your small business on a minimal budget.

The Future of Social Media Sponsorship

In today's environment, a presence is not enough—engagement is needed too.

Build Relationships Through Proactive Support

Supporting connected customers has never been more important.

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CRM Magazine, May 2012

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Game On: Gamification Strategies Motivate Customer and Employee Behaviors
The things that make games so compelling "can equally make employees, partners, [and] customers addicted to your B2B or B2C offering."

Marketing and Advertising Agencies Blur the Lines
Third-party partners are broadening their roles. What to consider for the perfect pairing.

Natural Language Understanding Grows Up
The bar has been raised for technologies that not only hear, but understand too.

Web Events

May 23: Create Value Across All Service Channels

June 20: Best Practices for Data Migration

April 25: Using Social Media Monitoring to Create a Competitive Advantage

More Web Events...