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Daily News

8 Companies Honored for Sustainability
ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships.
Posted 25 Jul 2010

Can a User Interface Change the World?
Customer Experience Forum '10: A Forrester Research vice president demonstrates technology that can sense and recognize movement.
Posted 29 Jul 2010

American Express, CDW, and Dell Honored for Customer Empowerment
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Posted 29 Jul 2010

Pitney Bowes Acquires Portrait Software
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Posted 25 Jul 2010

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Viewpoints (Web Exclusives)

The Bottom-Line Boost of Feedback

Integrating authentic, real-time customer feedback into CRM data.

Cloudy Horizons for Business Applications

The perfect storm for productivity improvements and cost savings.

Going Viral: Social Media and Customer Service

How to embrace social engagements in the contact center.

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CRM Magazine, July 2010

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CRM: Then and Now
Over the last 15 years, CRM projects and plans may have changed dramatically, introducing new angles and complex combinations, but the overarching goal of improving the customer relationship has remained a straight shot.

Reading the Text
McGraw-Hill learns to sell smarter.

Changing the Deal
Sigma Financial turns sales into something more than spreadsheets.

Connecting the Disconnected
Professional services firm Ceridian brings its independent salesforces under one CRM roof.

Driving Results
How AAA Mid-Atlantic turned database marketing into member retention.

Web Events

September 01: Opening New Routes to Market Using Web Channels

July 28: Using Analytics To Measure Speech IVR Effectiveness & Potential

June 30: Customer Care Evolution: Meeting Expectations of the Anywhere Consumer®

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