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Daily News

Accelerating the Evolution of the Online Experience
Forrester Customer Experience Forum '09: A Day Two keynote stressed that the pinnacle of online capabilities yet awaits.
Posted 24 Jun 2009

Small Businesses Show Social Networks Some Love
AMI Partners research indicates that small businesses aren't slow to get social.
Posted 04 Jul 2009

Contact Center Performance Thriving in the Recession
A new CFI Group study find customer satisfaction statistics improving despite the economic downturn.
Posted 29 Jun 2009

Business as Usual within Gartner Magic Quadrant for Data Quality Tools
Magic Quadrant for Data Quality Tools '09: Five leading vendors hold their ground, despite a slight slip by SAP.
Posted 27 Jun 2009

More Daily News | Topic Centers

Viewpoints (Web Exclusives)

Web Self-Service Will Make You Great

Five surefire ways to increase customer and contact center agent adoption.

Business Process Management Goes Social

A practice with deep roots must bear new fruit.

Starting on the Right Foot with Social CRM

Start-ups require speed, and the social Web is the backbone of velocity.

More Viewpoints...

CRM Magazine, July 2009

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Making the Grade
As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.

Popular Articles

The 5 Principles of Interactive Social Marketing

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