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Daily News
Study: Global Businesses Are Anti-Social in a Social Media Age
B2B desperately lags behind B2C in social media adoption, with 75 percent not measuring social media.
Posted 18 May 2012
Experian QAS Launches Real-Time Data Enhancement Product
Prospect IQ delivers individualized consumer insight at the point of contact.
Posted 18 May 2012
Oracle Pairs RightNow CX Cloud with Fusion CRM
The pairing allows companies to bring customer experience and sales force automation together in the cloud.
Posted 17 May 2012
Blackbaud Releases New CRM Product
Enhancements to the CRM product for nonprofits include a mobile interface and new membership features.
Posted 17 May 2012
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Viewpoints
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5 Steps to Boosting Word-of-Mouth Referrals
Achieve big results for your small business on a minimal budget.
The Future of Social Media Sponsorship
In today's environment, a presence is not enough—engagement is needed too.
Build Relationships Through Proactive Support
Supporting connected customers has never been more important.
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CRM Magazine,
May 2012
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Game On: Gamification Strategies Motivate Customer and Employee Behaviors
The things that make games so compelling "can equally make employees, partners, [and] customers addicted to your B2B or B2C offering."
Marketing and Advertising Agencies Blur the Lines
Third-party partners are broadening their roles. What to consider for the perfect pairing.
Natural Language Understanding Grows Up
The bar has been raised for technologies that not only hear, but understand too.
Web Events
May 23
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Create Value Across All Service Channels
June 20
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Best Practices for Data Migration
April 25
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Using Social Media Monitoring to Create a Competitive Advantage
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Meeting and Managing Social Customer Expectations:
5 Best Practices for Effectively Marketing and Managing Social Media as a Customer Service Channel
Sponsored By: Parature
Humanizing Business Process Automation
Optimizing Performance for Employees and Customers
Sponsored By: Interactive Intelligence
OfferWise Solution: Know more. Do more.
Sponsored by First Data
Want the secret to improving first-call resolution and center-wide quality? Ask your customers.
Sponsored by IBM Enterprise Content Management and Mindshare Technologies
Evolution of the Multichannel Contact Center
Sponsored By: Enghouse Interactive
Integrate Marketing and Sales for Revenue Results
Oracle
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Best Practices Series
CRM magazine Best Practices Series:
Why Marketing Automation?
How to consistently deliver qualified leads
Sponsored By: Longwood Software, Pega, Oracle and SAP
Sales Force Automation
The art and science of helping sales people close sales
Sponsored By: GoldMine, Oracle and SAP
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